Client Success Coordinator

The Role in Brief:

We are seeking bright, motivated, and results-driven individuals to join our client success team. This individual will be a critical contributor to a fast-growing, early-stage, education technology business and will have the unique benefit of working directly with our clients.

Responsibilities:

  • Collaborate with client leadership teams and analysts to support clients by establishing a deep understanding of each client’s goals and keeping those goals at the forefront of the partnership.
  • Support client leadership teams with preparation for calls and meetings.
  • Manage the schedule of client meetings, ensuring regular calls are on the calendar and logged accordingly.
  • Maintain accurate client contact information in corporate database.
  • Participate in client calls and meetings and capture detailed notes.
  • Ensure next steps from each meeting are captured and fulfilled.
  • Encourage client usage of the MARKETview platform and drive client participation in events, meetings and other engagement opportunities.
  • Utilize internal systems, processes and tracking for optimal client engagement.

Minimum Requirements:

  • Bachelor’s degree
  • 0-3 years of experience (entry-level position)
  • A passion for serving clients and helping them achieve success
  • Highly organized and keen attention to detail
  • Positive and motivated attitude
  • Impressive written and oral communication skills
  • Experience with Microsoft Office programs including Word, Excel and PowerPoint

Preferred Experience

  • Strong calendar management skills
  • Experience working with a CRM system

Why MARKETview?

At MARKETview, we learn from and inspire one another every day. We roll up our sleeves together to tackle whatever it is that needs to get accomplished. We don’t get caught up in org charts, and we couldn’t care less about job titles. No task is too big or too small for anyone here.

While a shared passion for education has united us, it’s our sense of collaboration—both with our colleagues and our partners—that will propel us forward.

We are looking for equally passionate team members who not only think outside of the box but are willing to eliminate the box altogether. If this is you, you’ll fit right in.

Equal Opportunity:

MARKETview is an equal opportunity employer. We are committed to building a diverse and inclusive environment for our employees and do not discriminate based on any status protected under federal, state, or local law.

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