Support Engineer

MARKETview Education Partners is seeking a bright, talented, and motivated individual to join our Information Technology team. This individual will be a critical contributor to a high growth technology business applying deep industry experience and leading-edge technology in support of our college and university partnerships. 

This role will serve our internal and external customers with the highest level of care, providing technical assistance, problem-solving and support in the following ways: 


  • Address support requests for external users, primarily account setup/reset 
  • Address support requests for internal users regarding hardware, software and networking 
  • Guide users with simple step-by-step instructions in all support cases 
  • Administer Azure Active Directory for user access 
  • Provision user accounts in external systems 
  • Conduct remote troubleshooting 
  • Create technical documentation and manuals 
  • Administer Windows hardware through Intune and Mac hardware through Jamf 
  • Monitor and respond to security alerts 
  • Ensure monthly and quarterly audit requirements are being met 

Minimum Requirements: 

  • Hands-on experience with Windows/Linux/Mac OS environments 
  • Working knowledge of security practices and anti-virus/malware programs 
  • Excellent problem-solving skills 
  • Customer oriented attitude 
  • 2-year degree or relevant IT Certifications 

Preferred Qualifications: 

  • CompTIA A+ (or equivalent) Certification 
  • Azure Administrator Associate Certification 
  • Azure Sentinel Certification 
  • Azure Desktop Administrator certification 

Why MARKETview Education Partners? 
The MARKETview team is united by a common passion to increase higher education access while improving the performance of colleges and universities and the educational outcomes for students and families. This is the spirit that drives every client partner relationship, as we serve the mission of each with an unwavering commitment to their goals and success. We are looking for equally passionate team members with a similar disposition and willingness to put the success of others – partners and teammates – before their own. If this is you, you’ll fit right in. 

Job Type: Full-time, on-site 
Location: Richmond, VA 

Equal Opportunity: 
MARKETview is an equal opportunity employer. We are committed to building a diverse and inclusive environment for our employees and do not discriminate based on any status protected under federal, state, or local law. 

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